Frequently Asked Questions
Do we have to sign a contract?
No. All of our accounts are on a month-to-month basis. During your first
30 days, you have the option of cancelling at any time with no questions
asked – and get a full refund.
Can we cancel at any time?
Absolutely. You can cancel at any time you wish.
We have 20 staff that need to work on our invoicing and quotes, is this a problem?
No. Once you log into your account, you can add as many staff as you need.
If you have trouble or need more info, just let us know and we will be pleased
to assist in any way we can.
Do you offer free accounts?
No. However, if you are a charitable organization with invoicing needs,
and have documentation to prove your status, contact us and we will make suitable
arrangements with you.
What does 30 day money back guarantee mean?
We offer you a 30 Day Money Back Guarantee - no questions asked.
You sign up, try the service. If you don't like it just email us within 30 days and
we will refund you the full amount.
We believe you will like InvoiceTrax and your clients will like it too. We believe
you will want to tell your friends, acquaintances and business associates.
30 days. If you don't like it – you get your money back.
Guaranteed.
Will my data be safe?
InvoiceTrax has implemented security standards and rigorous backup procedures to
protect your data.
What happens to deleted clients/staff?
If you delete a client or staff they are "flagged" as deleted. They are kept in the
database for obvious purposes: you have invoices, quotes, and recurring invoices
with their ID number associated with them and need to keep the records to maintain
data integrity.